FAQ

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  • You get one point of contact from the first sketch to delivery. We vet and manage the factory for you, and because we come from design, we help refine the idea instead of just producing it.

  • We're based in Vancouver, BC, Canada, with teams on the ground in China, Taiwan and Vietnam. We help customers around the world, and most of our production happens in Asia.

  • Every product or project we deliver is custom-made and one-of-a-kind, which means we don't carry or provide any standard, ready-made items,

  • Yes. It depends on the structure and material, and we'll confirm it in your quote.

General

  • Yes, but we don't recommend it. Sampling adds about 3–5 weeks (structural plus printed sample), and it's the cheapest place to catch a problem.

  • Yes, and it saves about 10~15 working days. We don't recommend it, though: a physical sample is the cheapest point to catch problems before production.

  • Your first structural sample is free when you provide your courier account, with no commitment to order.

  • Boxes start at 500 pieces. Minimums for other materials (glass, tins, bags) vary by project, so ask us and we'll confirm in your quote.

Process

Design and Artwork

  • Not a traditional agency. Our team has design, print and production experience, and we can send you 3D rendering proposals so you can pick a direction before anything is sampled.

  • Yes, while we provide fundamental structural design services, we also have in-house industrial designers who can turn your packaging dreams into reality.

  • upon approval of the product design and if the quote aligns with your liking, we will proceed with setting up dielines for you. This cost is incorporated into our initial service fee.

Shipping & Logistics

  • Absolutely! Our service extends beyond just transporting your order to various places. We're equipped with multiple delivery methods and can adapt to different timeframes, all according to your demands. It's all about what works best for you!

  • No, our services don't extend to offering storage. Nonetheless, we can guide you towards suitable storage and warehousing solutions through our trusted logistics partners.